Refund Policy

1. Overview

At Fold Baked Goods, we take immense pride in the quality of every product we make. If you are not completely satisfied with your order for a valid reason, we want to make it right.

2. Perishable Products

Because our products are fresh, handcrafted food items with a limited shelf life, we are unable to accept returns for:

• Change of mind after the order has been prepared or dispatched.
• Personal taste preferences once the product has been consumed or partly consumed.
• Orders where the customer was unavailable to receive delivery and the product was left in an unsuitable location.

We strongly recommend reviewing your order before confirming, and ensuring someone is available to receive delivery.

3. Eligible Refunds & Replacements

You are entitled to a full refund, replacement, or store credit in the following circumstances:

• Damaged on arrival: Products that arrive visibly damaged due to packaging or delivery failure.
• Incorrect order: You received the wrong products or quantities.
• Quality issue: A product is clearly below our standard (mouldy, stale, or otherwise defective).
• Non-delivery: Your order was not delivered and tracking confirms it was lost.
• Allergen concern: If a product contains an undisclosed allergen listed in your order notes.

Claims must be raised within 24 hours of delivery with photographic evidence where applicable.

4. How to Request a Refund

To initiate a refund or replacement, please contact us through one of the following channels with your order number and a brief description of the issue:

• WhatsApp: +974 5119 1919 — fastest response
• Email: hello@foldbakedgoods.com

Please attach photos if the issue relates to product condition or packaging damage — this helps us resolve your claim faster and improves our service.

5. Refund Timeline

Once your claim is approved:

• Replacement orders are dispatched within 1 business day.
• Store credits are applied to your account within 24 hours.
• Card refunds are processed within 3–5 business days, depending on your bank.

6. Non-Refundable Items

• Custom or personalised orders that have been prepared to specification.
• Corporate bulk orders once production has commenced (partial refunds may apply — please contact us).
• Gift cards and vouchers.
• Orders where the quality issue arose from improper storage by the customer.

7. Contact Us

We are always here to help. If you have any concerns about your order, please reach out — we will find a solution that works for you.

WhatsApp: +974 5119 1919

Email: hello@foldbakedgoods.com