Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Fold Baked Goods ("we", "us", "our") collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, phone number, and password when you create an account.
• Order information: delivery addresses, order history, and payment references (we do not store full card numbers).
• Communications: messages you send us via WhatsApp, email, or our contact forms.

We also collect information automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending confirmation and delivery updates.
• Manage your account and provide customer support.
• Send you promotional communications (only if you have opted in).
• Improve our website, products, and services.
• Comply with our legal obligations.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners — only the information required to fulfil your delivery.
• Payment processors — to securely process transactions.
• Service providers — who assist us with website operations under strict confidentiality agreements.
• Authorities — when required by law or to protect our rights.

4. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your cart, and understand how visitors use our site. You can control cookie settings in your browser. Disabling cookies may affect certain features of the site.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for a minimum of 5 years for accounting and legal purposes. You may request deletion of your account at any time, subject to our legal retention obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: hello@foldbakedgoods.com

Store: Fold Baked Goods, Qatar